Privacy Policy — 7bet11 Philippines

This Privacy Policy ("Policy") describes how 7bet11 ("the Company," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of individuals ("you," "Player," or "User") who access or use the 7bet11 website, mobile platform, games, and related services (collectively, the "Service").

This Policy applies to all personal data processed by 7bet11 in connection with the Service, regardless of the device or method used to access it. It should be read together with our Terms & Conditions, which govern your use of the 7bet11 platform and are incorporated herein by reference.

7bet11 is committed to handling your personal data responsibly, transparently, and in full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines.

7bet11 collects the following categories of personal data in connection with the provision of the Service:

7bet11 collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated technologies: Data collected automatically when you use the 7bet11 platform, including cookies, web beacons, log files, and similar tracking technologies that record technical and usage data.
• Payment providers: Transaction confirmation data received from GCash, Maya, and banking partners when you make deposits or request withdrawals.
• Identity verification services: Data received from third-party KYC and identity verification providers used to confirm your identity and age in compliance with PAGCOR requirements.
• Fraud prevention services: Data received from fraud detection and anti-money laundering screening services used to protect the integrity of the 7bet11 platform.
• Publicly available sources: In limited circumstances, data from publicly available sources such as government registries or sanctions lists, where required for compliance purposes.

7bet11 uses your personal data for the following purposes:

• Account management: To create, maintain, and manage your 7bet11 player account, including verifying your identity and age.
• Service delivery: To provide access to games, process bets, calculate and pay out winnings, and deliver all features of the 7bet11 platform.
• Payment processing: To process deposits and withdrawals via GCash, Maya, bank transfer, and debit card, and to maintain accurate financial records.
• Regulatory compliance: To comply with PAGCOR licensing requirements, anti-money laundering (AML) obligations, and other applicable Philippine laws and regulations.
• Responsible gaming: To monitor gaming activity for signs of problem gambling, enforce self-exclusion requests, and apply deposit or loss limits set by the player.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent transactions, account takeovers, collusion, and other prohibited conduct.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance through our 24/7 Filipino support team.
• Communications: To send you account-related notifications, security alerts, and — where you have opted in — promotional communications about 7bet11 offers and updates.
• Platform improvement: To analyse usage patterns, conduct research, and improve the features, performance, and user experience of the 7bet11 platform.

Under the Philippine Data Privacy Act of 2012, 7bet11 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our obligations under the Terms & Conditions you agreed to when registering your 7bet11 account, including account management, game delivery, and payment processing.
• Legal obligation: Processing required to comply with applicable Philippine laws, including PAGCOR licensing conditions, AML regulations under Republic Act No. 9160 (as amended), and the Data Privacy Act of 2012.
• Legitimate interests: Processing necessary for 7bet11's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, including for marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7bet11 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment providers: GCash, Maya, BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank, and debit card processors — to facilitate deposits and withdrawals.
• Identity verification providers: Third-party KYC and age verification services used to confirm player identity in compliance with PAGCOR requirements.
• Fraud and AML screening services: Providers that assist 7bet11 in detecting and preventing fraud, money laundering, and other financial crimes.
• Game software providers: Licensed game developers and content providers whose games are available on the 7bet11 platform, to the extent necessary for game delivery and fairness auditing.
• IT and platform service providers: Cloud hosting, data storage, analytics, and cybersecurity providers that support the operation of the 7bet11 platform under strict data processing agreements.
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine authorities, where disclosure is required by law or court order.
• Professional advisers: Lawyers, auditors, and accountants where necessary for legal compliance, dispute resolution, or business operations.

The 7bet11 platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and analyse platform usage. Cookies are small text files stored on your device when you visit the 7bet11 website or use the mobile platform.

We use the following types of cookies:

• Strictly necessary cookies: Essential for the operation of the 7bet11 platform, including maintaining your login session, remembering your preferences, and ensuring platform security. These cannot be disabled.
• Functional cookies: Used to remember your settings and personalise your experience, such as language preferences and display settings.
• Analytics cookies: Used to collect anonymised data about how players use the 7bet11 platform, helping us identify areas for improvement. These are only set with your consent.
• Marketing cookies: Used to deliver relevant promotional content about 7bet11 offers. These are only set with your explicit consent and can be withdrawn at any time.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 7bet11 platform. For more information on managing cookies, refer to your browser's help documentation.

7bet11 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with 7bet11's data disposal procedures. Where data must be retained for longer periods due to ongoing legal proceedings or regulatory investigations, it will be retained until those matters are resolved.

7bet11 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Our security framework includes:

• Encryption: All data transmitted between your device and the 7bet11 platform is encrypted using TLS 1.3. Sensitive data at rest, including financial information and identity documents, is encrypted using AES-256.
• Access controls: Personal data is accessible only to authorised 7bet11 personnel and service providers who require it to perform their functions. Role-based access controls and multi-factor authentication are enforced for all staff with data access.
• Penetration testing: The 7bet11 platform undergoes regular independent security assessments and penetration testing to identify and remediate vulnerabilities.
• Incident response: 7bet11 maintains a documented data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission and affected players within the timeframes required by the Data Privacy Act.
• Staff training: All 7bet11 staff who handle personal data receive regular data privacy and security training.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 7bet11:

• Right to be informed: The right to know what personal data 7bet11 collects about you, how it is used, and with whom it is shared — as set out in this Privacy Policy.
• Right of access: The right to request a copy of the personal data 7bet11 holds about you, along with information about how it is processed.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data held by 7bet11.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another controller where technically feasible.
• Right to withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

The 7bet11 Service is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine law and PAGCOR regulations governing real-money gambling. 7bet11 does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will immediately close the relevant account, delete the personal data, and return any deposits in accordance with applicable regulations. If you believe that a minor has registered on the 7bet11 platform, please contact our support team immediately.

Parents and guardians are encouraged to use parental control tools and to monitor their children's online activity to prevent underage access to gambling platforms.

7bet11 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via email or through a prominent notice on the 7bet11 platform prior to the changes taking effect.

The effective date of the current version of this Policy is stated at the top of this page. We encourage you to review this Policy periodically to stay informed about how 7bet11 protects your personal data. Your continued use of the 7bet11 Service following the publication of an updated Policy constitutes your acceptance of the changes.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by 7bet11, please contact our Data Privacy Officer through the following channels:

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have not been respected. The NPC can be reached through its official government channels.