At 7bet11, your privacy is not an afterthought โ it is a core part of how we operate. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you have as a player under Philippine law.
Summary: 7bet11 collects only the personal data necessary to operate a safe, compliant, and enjoyable gaming platform for Filipino players. We do not sell your personal data to third parties for marketing purposes. We comply with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and all applicable PAGCOR data handling requirements. By using the 7bet11 platform, you consent to the practices described in this Privacy Policy.
This Privacy Policy ("Policy") describes how 7bet11 ("the Company," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of individuals ("you," "Player," or "User") who access or use the 7bet11 website, mobile platform, games, and related services (collectively, the "Service").
This Policy applies to all personal data processed by 7bet11 in connection with the Service, regardless of the device or method used to access it. It should be read together with our Terms & Conditions, which govern your use of the 7bet11 platform and are incorporated herein by reference.
7bet11 is committed to handling your personal data responsibly, transparently, and in full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines.
7bet11 collects the following categories of personal data in connection with the provision of the Service:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government ID number | Account registration, KYC verification, age verification |
| Contact Data | Email address, mobile number, residential address | Account communications, support, notifications |
| Financial Data | GCash number, Maya account, bank account details, transaction history | Processing deposits and withdrawals, fraud prevention |
| Gaming Data | Bet history, game activity, session duration, win/loss records | Service delivery, responsible gaming monitoring, regulatory reporting |
| Technical Data | IP address, device type, browser, operating system, login timestamps | Security, fraud detection, platform optimisation |
| Usage Data | Pages visited, features used, click patterns, session data | Platform improvement, personalisation, analytics |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer support, dispute resolution, quality assurance |
Sensitive Personal Information: Where required for KYC compliance, 7bet11 may collect copies of government-issued identification documents (e.g., PhilSys ID, passport, driver's licence, UMID, SSS ID, or voter's ID). These documents are treated as sensitive personal information and are subject to enhanced security controls.
7bet11 collects personal data through the following means:
7bet11 uses your personal data for the following purposes:
Marketing Communications: 7bet11 will only send you promotional emails or SMS messages if you have explicitly opted in to receive them. You may withdraw your consent and unsubscribe from marketing communications at any time by contacting our support team or updating your account preferences.
Under the Philippine Data Privacy Act of 2012, 7bet11 processes your personal data on the following legal bases:
7bet11 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
International Transfers: Some of our service providers may be located outside the Philippines. Where personal data is transferred internationally, 7bet11 ensures that appropriate safeguards are in place, including contractual data protection clauses consistent with NPC guidelines, to protect your data to the same standard as required under Philippine law.
The 7bet11 platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and analyse platform usage. Cookies are small text files stored on your device when you visit the 7bet11 website or use the mobile platform.
We use the following types of cookies:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 7bet11 platform. For more information on managing cookies, refer to your browser's help documentation.
7bet11 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and identity data | Duration of account + 5 years after closure | PAGCOR licensing, AML regulations |
| Financial transaction records | 10 years from transaction date | Republic Act No. 9160 (AMLA) |
| Gaming activity records | 5 years from account closure | PAGCOR regulatory requirements |
| Support communications | 3 years from last interaction | Dispute resolution, legal claims |
| Marketing consent records | Until consent withdrawn + 1 year | Data Privacy Act compliance |
| Technical and usage logs | 12 months on a rolling basis | Security and fraud prevention |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with 7bet11's data disposal procedures. Where data must be retained for longer periods due to ongoing legal proceedings or regulatory investigations, it will be retained until those matters are resolved.
7bet11 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Our security framework includes:
Your Responsibility: While 7bet11 takes every reasonable measure to protect your data, you are also responsible for keeping your account credentials secure. Never share your password or OTP with anyone, including 7bet11 support staff. 7bet11 will never ask for your password.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 7bet11:
Exercising Your Rights: To exercise any of the above rights, please contact the 7bet11 Data Privacy Officer via the support channels listed in Section 13. We will respond to all verified requests within fifteen (15) business days. We may need to verify your identity before processing your request to protect against unauthorised access.
The 7bet11 Service is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine law and PAGCOR regulations governing real-money gambling. 7bet11 does not knowingly collect personal data from individuals under the age of 21.
If we become aware that personal data has been collected from a person under 21 years of age, we will immediately close the relevant account, delete the personal data, and return any deposits in accordance with applicable regulations. If you believe that a minor has registered on the 7bet11 platform, please contact our support team immediately.
Parents and guardians are encouraged to use parental control tools and to monitor their children's online activity to prevent underage access to gambling platforms.
7bet11 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via email or through a prominent notice on the 7bet11 platform prior to the changes taking effect.
The effective date of the current version of this Policy is stated at the top of this page. We encourage you to review this Policy periodically to stay informed about how 7bet11 protects your personal data. Your continued use of the 7bet11 Service following the publication of an updated Policy constitutes your acceptance of the changes.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by 7bet11, please contact our Data Privacy Officer through the following channels:
7bet11 Data Privacy Officer
Email: [email protected]
Support Email: [email protected]
Live Chat: Available 24/7 via the 7bet11 platform
Support Page: 7bet11 Support Centre
You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have not been respected. The NPC can be reached through its official government channels.
Six ways 7bet11 keeps your personal data safe and in your control
All sensitive data at rest is encrypted with AES-256. Data in transit is protected by TLS 1.3. Your financial and identity information is never stored in plain text.
7bet11 does not sell, rent, or trade your personal information to third-party marketers. Your data is used only to operate the platform and comply with Philippine law.
7bet11 fully complies with the Data Privacy Act of 2012 (RA 10173) and NPC guidelines. A dedicated Data Privacy Officer oversees all data handling practices.
Access, correct, delete, or export your personal data at any time. Withdraw marketing consent with a single message to our support team โ no questions asked.
Independent penetration testing and security assessments are conducted regularly. Vulnerabilities are remediated promptly to keep the 7bet11 platform secure.
Our Filipino support team is available around the clock to handle data privacy requests. All verified requests are responded to within 15 business days.
Now that you know how 7bet11 protects your privacy, you can play with full confidence. Join thousands of Filipino players who trust 7bet11 for a safe, fair, and exciting gaming experience.